Alleviating customer pain points within a bioproduction workflow is key for the success of a company. Many pain points cause increased stress, risk, and costs, while also hindering your organization’s productivity. As mentioned on our 4 Tips to Create the Next Blockbuster Drug post, you need a strong strategy and supply chain management in space to help execute your go to market strategy. When looking at the entire bioproduction workflow, here are the top 5 customer pain points to identify:
Delayed shipments or long lead times: If you have delayed shipments or long lead times, this can have a huge impact on your organization; it can cost you time, causing your competitor to get ahead. Or even worse it can cause shutdowns, costing you a lot of money.
Missing information: Whether it be labels or proper document, it’s a huge nuance to have to go to work with someone to get this information; especially when it should have been there in the first place. It causes hiccups in your day to go fetch this, when you should be working on the strategic tasks at hand.
Lack of visibility into supply chain: With different processes in play when working with different suppliers, it can be hard to really monitor and have an accurate depiction of what’s going on in your supply chain. Not having a granular level of visibility can cause inconsistency with information and processes. As a result, this causes lose in productivity gains.
Inaccurate forecasting: This can lead you to have too much product on hand, with no space to store it or quickly approaching expiration dates to handle. Or it can cause you to have a shortage of products which can result in manufacturing delays or shutdowns.
Lack of cGMP warehouse space: Your production sites are meant for operations and production. As a result, storing product under the proper requirements can be hard and challenging. It can cause headaches and can tie in with the lack of visibility within supply chain and inaccurate forecasting.