Doe & Ingalls

Redefining your chemical supply chain

Chemical Supply Chain Blog

2012 Customer Satisfaction Results

2012 Doe & Ingalls Customer Satisfaction ResultsI am always so pleased to see the number of people who share their feedback with us on our annual customer satisfaction survey. We send out a fairly daunting survey, 35 to 39 questions long, including several open questions for comments. Yet this year, we had 149 people—a significant number in a specialized business like ours—take the plunge and complete it.

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2013 Pricing Trends

With the close of the year-end pricing season, we thought it would be helpful to blog about a few trends that we saw this year as far as pricing is concerned. Overall, we saw an average price increase of 2-3% with a range being between 0 and 40%. The biggest influences for pricing on specialty chemicals are suppliers of the following raw materials:

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Further Developments on the Longshoremen Strike

Just a couple of weeks after the LA/Long Beach strike brought the West Coast docks to a standstill, ports from Maine to Texas are now facing a possible walkout after Tuesday’s talks between shipping companies and Longshoremen broke down.

 

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Strike at West Coast Ports

West Coast Port StrikeThere have been new developments with our shipping ports, but this time with the West Coast ports rather than the East and Gulf ports.

 

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Ongoing risks that could impact us in 2013

As 2012 comes to close, I glanced at all the risks Doe & Ingalls has identified this year. Most have been resolved and officially closed, but two events remain open and are of concern as we go into 2013: the Longshoremen labor negotiations and Mississippi barge traffic.

 

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Hurricane Sandy

As the Mid-Atlantic and Northeast continue to dig out from Hurricane Sandy, our hearts and thoughts go out to those who were in her path. There’s a lot of uncertainty right now as to when folks will get power restored or even be able to travel the roads. But while the path of Sandy was somewhat localized in the Mid-Atlantic, the impacts were felt well into the Midwest.

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Year-end pricing update

As the year comes to an end, a substantial amount of our time is spent managing, requesting and analyzing 2013 pricing. From what I have seen, most of the increases have been minimal, ranging between 2 and 5%. This is due in large part by two factors: the price of crude and fertilizers.

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Sampling service enters a new phase

I remember eleven years ago listening to John Hollenbach, our current VP and General Manager, describe the idea of developing an on-site raw material sampling service for our life science customers.  At the time, John was the Director of Sales and I was a newly hired Marketing Services Manager.  We envisioned a program that would address customers’ space and related resource constraints. Material would be sampled and stored at the D&I warehouse during the QA approval process. Once approved, the material would be delivered as needed to support production.

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Impact of the Midwest Drought Part III: The Mississippi River

As fall approaches, I am glad to see this very dry summer finally end. But with the drought’s impact on the corn harvest, I'm also bracing for larger than normal year end price increases on corn-derived materials like media components, carbohydrates and citric acid, as well as other commodities. Unfortunately, there’s still one more drought related issue playing out: the low water levels on the Mississippi River.

 

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The Longshoremen Strike and its Impact on Your Supply Chain

 

Update September 7, 2012:

On September 6th, the Longshoremen and shippers have agreed to resume talks during the week of September 17th under the guidance of federal mediators. This is encouraging, however, Doe & Ingalls will continue to monitor the situation and provide updates.

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